CONDITIONS
We are Cuppion Ltd, a company registered in England and Wales (company number 16127991) with our registered office at 24–28 Brockenhurst Road, Ascot, England, SL5 9DL.
Our VAT number is 483329178.
How to contact us
You can contact us by email at [email protected].
2.1 These terms apply to all purchases made through our website. Please read them carefully before placing an order, as they set out important information about your rights and obligations. You must agree to these terms before submitting an order.
2.2 Our website and products are intended exclusively for business customers. By placing an order, you confirm that you are not acting as a consumer and that the products are purchased wholly or mainly for purposes relating to your trade, business, craft or profession.
2.3 References to “we”, “us” or “our” mean Cuppion Ltd. References to “you” or “your” mean the business customer placing an order.
2.4 If you place an order on behalf of a business, you confirm that you have authority to bind that business to these terms.
2.5 We may update these terms from time to time. The version in force at the time you place your order will apply to that order.
2.6 As all sales are made on a business-to-business basis, consumer protection legislation, including the Consumer Rights Act 2015, does not apply to contracts formed under these terms.
3.1 Please check your order carefully before submitting it.
3.2 After you place an order, you will receive an acknowledgement email. This does not constitute acceptance of your order.
3.3 A legally binding contract is formed only when we dispatch your order and send you a dispatch confirmation email.
3.4 We reserve the right to reject any order, including where payment cannot be authorised, products are unavailable, or pricing or description errors have occurred. If we reject your order, we will notify you by email.
All orders are subject to availability. If we are unable to supply a product, we will notify you, cancel the order and refund any payment received, including delivery charges.
If you wish to amend an order after submission, please contact us as soon as possible. Changes are not guaranteed and depend on order status.
6.1 Product descriptions are provided on our website.
6.2 Images are for illustration purposes only. Actual products and packaging may vary slightly.
6.3 Colours displayed may vary depending on your device and settings.
6.4 Measurements are approximate and may vary by up to 1%.
6.5 Cups are designed for cold beverages only, for immediate consumption, and are not suitable for long-term liquid storage.
Unless otherwise agreed in writing, our products are supplied for your internal business use only and must not be resold as standalone products.
8.1 Prices are shown in pounds sterling (£) and exclude VAT and delivery charges, which will be added at checkout.
8.2 Prices may change at any time, but changes will not affect orders already accepted.
8.3 If a pricing error occurs, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.
9.1 We accept major credit and debit cards, Apple Pay and Google Pay. All payments are subject to authorisation.
9.2 Payment is taken at the time of order. If payment fails, we may cancel your order.
10.1 Delivery charges are shown during checkout.
10.2 Delivery dates are estimates unless expressly agreed otherwise.
10.3 We are not liable for delays caused by events beyond our reasonable control.
11.1 Delivery will be made to the address you provide.
11.2 If delivery instructions are provided, delivery in accordance with those instructions will be deemed completed delivery.
11.3 You must inspect the products immediately upon delivery and notify us in writing of any shortages, damage or defects within 24 hours of receipt. If no such notification is received within this period, the products shall be deemed accepted.
11.4 Risk passes to you on delivery. Ownership passes once full payment has been received.
Sealing machines
12.1 Sealing machines are warranted for 12 months from delivery to:
(a) conform to their description;
(b) be free from material defects in design, material and workmanship; and
(c) be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
Cups and lids
12.2 Cups and lids are warranted for 7 days from delivery to:
(a) conform to their description; and
(b) be free from material defects in material and workmanship.
12.3 You must inspect all products immediately upon delivery and notify us in writing of any damage, defects or shortages within 24 hours of receipt. Failure to notify us within this period will result in the products being deemed accepted, and we shall have no further liability, except where otherwise required by law.
12.4 Subject to clause 12.3, and as your sole and exclusive remedy:
12.4.1 where a sealing machine is damaged or defective, we will repair the machine and return it to you;
12.4.2 where cups or lids are damaged or defective, we will replace only the quantity confirmed to be damaged or defective.
Refunds are not offered unless we determine, at our discretion, that repair or replacement is not reasonably possible.
12.5 Except as expressly stated, all warranties and conditions implied by law are excluded to the fullest extent permitted.
12.6 Where a sealing machine is required to be returned for repair, it must not be returned without our prior written approval and return instructions.
We are not liable for failure or delay caused by circumstances beyond our reasonable control.
14.1 Our total liability will not exceed the price paid for the products.
14.2 We are not liable for indirect or consequential losses, including loss of profit, opportunity, savings or goodwill.
14.3 Nothing limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.
15. Your information
Any personal data that you provide to us will be processed in accordance with our Privacy Policy, which forms part of these terms and is available on our website.
Our Privacy Policy explains how we collect, use, store and share personal data, the lawful bases on which we process it, how long it is retained, and your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
These terms do not confer rights on any third party.
If you have any complaints, please contact [email protected].
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
19.1 As we supply products to business customers only, there is no automatic right to return products unless they are faulty, damaged on delivery, or misdescribed in accordance with clause 12.
19.2 Where we agree, at our sole discretion, to accept the return of non-faulty products, they must be unused, in original packaging, and in resaleable condition.
19.3 Approved returns of non-faulty products will be subject to a 20% restocking fee, together with the full cost of return courier charges, which will be deducted from any refund due.
19.4 Refunds (if applicable) will be processed only after inspection of returned products.
19.5 Delivery charges are non-refundable.
20.1 You may not transfer your rights under these terms without our consent.
20.2 If any provision is invalid or unenforceable, the remaining provisions will remain in effect.
20.3 Failure to enforce a right does not waive that right.
20.4 These terms constitute the entire agreement between you and us.
