At Cuppion, we supply products for business customers only. Please read the information below regarding reporting damage, faults, and returns.
Reporting damaged or faulty products
All deliveries must be inspected immediately upon receipt.
If any products are damaged, faulty, or missing, you must notify us within 24 hours of receiving the delivery.
To report an issue, please email:
When contacting us, please include:
Claims submitted without photographic evidence may not be accepted.
If we do not receive notification within 24 hours, the products will be considered accepted and in good condition.
Damage caused during unpacking, handling, storage, or misuse after delivery will not be eligible for replacement.
Sealing machines
If a Cuppion sealing machine is reported as damaged or faulty within the required reporting period:
Machines must not be returned without our prior approval and return instructions.
When returning a machine, it must be:
We reserve the right to refuse responsibility for any additional damage caused by inadequate packaging when the machine is returned.
Cuppion machines are covered by a 12-month warranty against manufacturing defects.
Cups and lids
If cups or lids are reported as damaged or faulty within the required reporting period:
Replacement will be limited strictly to the confirmed damaged quantity, and not the entire box or order.
Refunds are generally not provided for consumable products where replacement is possible.
Returns of non-faulty items
As we supply business customers only, we do not offer a general right to return products.
However, if we agree to accept a return at our discretion:
Approved returns will be subject to:
These costs will be deducted from any refund issued.
Please note:
Contact us
If you have any questions about your order, please contact us:
Email: [email protected]
Phone: 0330 043 4165
