We are Cuppion Ltd, a company registered in England and Wales (company number 16127991) with our registered office at 24–28 Brockenhurst Road, Ascot, England, SL5 9DL.
Our VAT number is 483329178.
We operate fulfilment and distribution from:
You can contact us by email at [email protected].
3.1 These terms apply to all purchases made through our website.
3.2 Our website and products are intended exclusively for business customers. By placing an order, you confirm that:
3.3 References to “we”, “us” or “our” mean Cuppion Ltd.
References to “you” or “your” mean the business customer.
3.4 If you place an order on behalf of a business, you confirm you have authority to bind that business.
3.5 We may update these terms from time to time. The version in force at the time of your order will apply.
3.6 As all sales are business-to-business, consumer protection laws (including the Consumer Rights Act 2015 and equivalent EU consumer laws) do not apply, to the fullest extent permitted by law.
4.1 You must check your order carefully before submitting it.
4.2 You will receive an acknowledgement email confirming receipt. This is not acceptance.
4.3 A contract is formed only when we dispatch your order.
4.4 We may reject orders where:
All orders are subject to availability. If products are unavailable, we will notify you and issue a refund where appropriate.
6.1 Orders may only be amended or cancelled before dispatch.
6.2 Orders cannot be cancelled after dispatch.
6.3 Refused deliveries will be treated as non-faulty returns (see Clause 20).
7.1 Product descriptions are set out on our website.
7.2 Images are illustrative only.
7.3 Measurements may vary up to 1%.
7.4 Products are designed for cold beverage use only and for immediate consumption.
7.5 Storage and Handling
Products must be stored in a cool, dry environment.
We are not responsible for damage caused after delivery due to:
7.6 Compatibility
Our products are designed as part of the Cuppion system.
We do not guarantee compatibility with third-party products and accept no liability for issues arising from such use.
Products are supplied for internal business use only and must not be resold unless agreed in writing.
9.1 Prices are displayed in:
9.2 Prices exclude VAT and delivery unless stated otherwise.
9.3 VAT treatment depends on delivery location:
9.4 You are responsible for providing accurate VAT details where applicable.
9.5 Prices may change at any time before acceptance.
10.1 We accept major payment methods including cards, Apple Pay, and Google Pay.
10.2 Payment is taken at order placement.
10.3 Payments are subject to authorisation.
11.1 Fulfilment Locations
Orders are fulfilled from:
We will determine the appropriate fulfilment location.
11.2 Delivery Terms
11.3 Import Duties & Taxes
12.1 Delivery is complete when goods arrive at the delivery address.
12.2 If delivery instructions are followed, delivery is deemed complete.
12.3 You must inspect goods within 24 hours.
12.4 Failure to notify issues within this time = deemed acceptance.
12.5 Risk passes on delivery. Ownership passes once paid in full.
Machines
Misuse Exclusion
We are not liable for faults caused by:
Cups & Lids
General Warranty Limitation
All implied warranties are excluded to the fullest extent permitted by law.
We are not liable for delays or failures due to events outside our control.
15.1 Our total liability is limited to the amount paid.
15.2 We are not liable for:
15.3 Nothing excludes liability for:
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including:
No third party has rights under these terms.
Contact: [email protected]
19.1 UK Customers
These terms are governed by the laws of England and Wales.
19.2 EU Customers
Where goods are supplied within the EU:
20.1 No automatic right of return for non-faulty goods.
20.2 Approved returns must be:
20.3 Returns are subject to:
20.4 Delivery charges are non-refundable.
21.1 You may not transfer rights without consent.
21.2 Invalid clauses do not affect the rest.
21.3 Failure to enforce rights is not a waiver.
21.4 These terms form the entire agreement.
